Complaints

Complaints

Autos North West prides itself on customer satisfaction and aftercare. We strenuously vet all vehicles and try to be as open and honest as possible throughout any post-sale enquiries.

We strive to make sure that, in the event an issue occurs with a customer's car, we deal with it promptly and effectively, while maintaining a welcoming environment for anybody who experiences difficulties with their vehicle.

Customer satisfaction is paramount to all at Autos North West, and takes priority over everything else.

Unfortunately, sometimes customers can feel dissatisfied at the service received. If we haven't offered the perfect service, we welcome your views.

What to do next

As mentioned above, we offer a welcoming environment. If you have an issue with your car, call the office and we'll deal with it. If you're still not happy after we believe we've done everything we can, one of our team will help you make your complaint formal. Making a formal complaint

There are two ways you can make a formal complaint, wither by giving us a call on 0161 654 9945 or by emailing us at cars@autosnorthwest.co.uk.

Your complaint will be investigated thoroughly by our Managing Director and his team. All Autos North West staff involved will be questioned and we'll have a response within 7 working days. If appropriate, we'll notify you of the action taken and apologise if necessary.

If the subsequent action isn't satisfactory, you'll be entitled to refer us to the Financial Ombudsman Service.

Financial Ombudsman Service

The Financial Ombudsman Service settles individual disputes between consumers and businesses that provide financial services. It's totally free, check them out here: https://www.financial-ombudsman.org.uk/

The FOS will only step in once Autos North West has fully investigated the matter and exhausted all options.